Return Policy

RETURNS

OUR POLICY LASTS 7 DAYS. (INCLUDING HOLIDAYS AND WEEKENDS, FROM DATE OF DELIVERY) IF 7 DAYS HAVE PASSED SINCE YOUR PURCHASE, UNFORTUNATELY WE CANNOT OFFER YOU A REFUND.

WE ARE HAPPY TO ACCEPT YOUR RETURN. PLEASE CLICK HERE TO CONTACT OUR TEAM FOR RETURN ASSISTANCE AND TO REQUEST A RETURN FORM.

THE RETURNED ITEM MUST HAVE ALL PRODUCT TAGS ATTACHED, BE UNWASHED, UNWORN AND IN THE SAME CONDITION THAT YOU RECEIVED IT, FREE FROM ANY STAINS, MAKEUP OR DEODORANT MARKS.

ANY ITEMS THAT HAVE A FOREIGN SMELL/SCENT, E.G. PERFUME, COLOGNE, SMOKE, BODY ODOUR ETC. WILL NOT BE CONSIDERED FOR A REFUND.

WE DO NOT OFFER REFUNDS OR EXCHANGES ON ANY INTIMATE WEAR, SWIMWEAR, BODYSUITS, HEAD WEAR, ACCESSORIES OR CUSTOM ORDERS.

 

SALE ITEMS AND DISCOUNT CODES (IF APPLICABLE)

ONLY REGULAR PRICED ITEMS ARE ELIGIBLE FOR A REFUND, UNFORTUNATELY SALE ITEM ORDERS AND ORDERS PLACED USING A DISCOUNT CODE CANNOT BE REFUNDED OR EXCHANGED.

 

REFUNDS (IF APPLICABLE)

ONCE YOUR RETURNED ITEM IS DELIVERED TO OUR INSPECTION DEPOT, IT CAN TAKE UP TO 5 BUSINESS DAYS TO BEGIN INSPECTION AND PROCESSING.

AS SOON AS YOUR RETURNED ITEM IS RECEIVED AND INSPECTED, WE WILL SEND YOU A CONFIRMATION EMAIL TO NOTIFY YOU OF THE APPROVAL OR REJECTION OF YOUR REFUND.

IF YOU ARE APPROVED, THEN YOUR REFUND WILL BE PROCESSED AND AUTOMATICALLY SUBMITTED TO YOUR BANK ACCOUNT OR ORIGINAL METHOD OF PAYMENT.

PLEASE NOTE, IF YOU RECEIVED COMPLIMENTARY SHIPPING ON YOUR ORIGINAL PURCHASE, WE RESERVE THE RIGHT TO DEDUCT THE SHIPPING COSTS FROM YOUR REFUND.

 

LATE OR MISSING REFUNDS (IF APPLICABLE)

IF YOU HAVE NOT RECEIVED YOUR REFUND YET, FIRST CHECK YOUR BANK ACCOUNT AGAIN, THEN CONTACT YOUR BANKING INSTITUTION OR CREDIT CARD COMPANY.

THERE IS OFTEN SOME PROCESSING TIME BEFORE A REFUND IS POSTED. IT MAY TAKE SOME TIME BEFORE YOUR REFUND OFFICIALLY REFLECTS. PLEASE ALLOW 2-5 BUSINESS DAYS FOR THE REFUND TO REFLECT IN YOUR ACCOUNT. (DETERMINED BY YOUR BANKING INSTITUTION)

IF YOU HAVE DONE THE ABOVE AND YOU STILL HAVE NOT RECEIVED YOUR REFUND, PLEASE CLICK HERE TO CONTACT OUR TEAM FOR ASSISTANCE.

 

EXCHANGES

UNFORTUNATELY WE DO NOT OFFER EXCHANGES. WE ONLY OFFER REFUNDS, AS WE CANNOT GUARANTEE OUR STOCK AVAILABILITY.

ONCE YOU HAVE RECEIVED YOUR REFUND, YOU ARE WELCOME TO REPURCHASE THE ITEM, IN YOUR PREFFERED STYLE, SIZE AND COLOUR. (IF STOCK AVAILABILITY PERMITS)

 

SHIPPING

TO RETURN YOUR ITEM, PLEASE CONTACT US VIA EMAIL. WE WILL SEND YOU A RETURN FORM WITH THE ADDRESS OF THE ALLOCATED WAREHOUSE/INSPECTION DEPOT ATTACHED.

YOU WILL BE RESPONSIBLE FOR PAYING THE COSTS OF RETURN SHIPPING. PLEASE NOTE, ALL SHIPPING COSTS ARE NON-REFUNDABLE.

IF YOU ARE SHIPPING AN ITEM VALUED AT R500.00 OR MORE, WE STRONGLY SUGGEST THAT YOU CONSIDER USING A TRACKABLE SHIPPING SERVICE OR PURCHASING SHIPPING INSURANCE.

WE CANNOT GUARANTEE THAT WE WILL RECEIVE YOUR RETURNED ITEM AND TAKE NO RESPONSIBILITY FOR ITEMS LOST DURING RETURN SHIPPING.